Terms and Conditions

In all payment methods, the customer is guaranteed a maximum level of security. In no case are your bank details stored in our systems.

The resolution of any conflict must be done on online platforms:

https://webgate.ec.europa.eu/o... ODR / RLL (Online Dispute Resolution) or at https://www.consumidor.gov.pt/

Returns policy: This complies with national and community legislation for contracts concluded remotely, in accordance with DL 82/2008.

Upon receipt of your order, please carefully check its status. If you notice any anomaly or the package is visibly damaged, immediately report the situation to the courier and then check its contents.

If any damage to the packaging is detected upon delivery, suggesting the possibility of any of the products being damaged, the customer must, together with the delivery service employee, check for possible damage to the products. Additionally, if you notice any damage to the packaging, you must note this on the delivery report and not accept the order. In the absence of this indication, we have no way of complaining to CTT and any customer return request may be rejected.

Deliveries are made by CTT and an attempt will be made to deliver to the delivery address provided by the customer. If there is no one at the address indicated to receive the order, you can collect your order at the nearest post office, within the stipulated deadline. If you do not collect your order in a timely manner, it will be returned. After returning the order, orders can only be sent again upon payment of the shipping cost.

The same condition will apply if the customer provides an incorrect or incomplete delivery address.

Shipping costs are automatically calculated on the website during the final order process.

Shipping to mainland Portugal: the costs of shipping made will be borne by the customer up to a value of €59, for orders with a higher value, FloresSer will bear the cost of shipping to addresses in mainland Portugal.

Shipping outside Portugal: shipping costs are determined according to the weight of the order. FloresSer will not be responsible for possible customs fees, nor for the possible retention of the order by the customs entities of each foreign country.

As they are food products, no exchanges or returns will be made.

COMPLAINTS AND SUGGESTIONS:

If you have any suggestions, complaints or requests for clarification, you can contact FloresSer by contacting (+351)967215636 or by email at flores.ser.tisanas@gmail.com or by postal mail to the address: Urbanização Mira Serra lot 21- A 6290-333 Gouveia.